{"id":76,"date":"2026-06-09T07:35:51","date_gmt":"2026-06-09T07:35:51","guid":{"rendered":"https:\/\/lescahiersdisabelle.fr\/?page_id=76"},"modified":"2026-10-13T13:30:29","modified_gmt":"2026-10-13T13:30:29","slug":"politique-de-remboursement-et-de-retractation","status":"publish","type":"page","link":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/politique-de-remboursement-et-de-retractation\/","title":{"rendered":"Politique de remboursement et de r\u00e9tractation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"76\" class=\"elementor elementor-76\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6dda1d e-con e-atomic-element e-flexbox-base e-default-div e-be327a4 \" data-id=\"b6dda1d\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b6dda1d\">\n    \t\t<div class=\"elementor-element elementor-element-4795879 elementor-widget elementor-widget-html\" data-id=\"4795879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section style=\"max-width:1000px;margin:60px auto;padding:0 20px;font-family:Arial,sans-serif;color:#4a5a6a;line-height:1.8;\">\r\n\r\n  <h1 style=\"font-size:38px;color:#2B4C7E;\">Politique de remboursement et de r\u00e9tractation<\/h1>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Produits num\u00e9riques<\/h2>\r\n  <p>\r\n    La <strong>Biblioth\u00e8que Les Cahiers d'Isabelle<\/strong> propose exclusivement des contenus num\u00e9riques\r\n    t\u00e9l\u00e9chargeables, notamment des cahiers pratiques, guides, documents p\u00e9dagogiques et ressources num\u00e9riques.\r\n  <\/p>\r\n\r\n  <p>\r\n    Aucun produit physique n'est exp\u00e9di\u00e9.\r\n  <\/p>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Ex\u00e9cution imm\u00e9diate du contrat<\/h2>\r\n  <p>\r\n    Lors de sa commande, le client demande express\u00e9ment l'acc\u00e8s imm\u00e9diat au contenu num\u00e9rique achet\u00e9.\r\n    Le t\u00e9l\u00e9chargement ou l'acc\u00e8s au produit intervient d\u00e8s validation du paiement.\r\n  <\/p>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Renonciation au droit de r\u00e9tractation<\/h2>\r\n  <p>\r\n    Conform\u00e9ment \u00e0 l'article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9\r\n    pour les contenus num\u00e9riques non fournis sur un support mat\u00e9riel lorsque l'ex\u00e9cution a commenc\u00e9\r\n    avec l'accord pr\u00e9alable expr\u00e8s du consommateur et son renoncement expr\u00e8s \u00e0 son droit de r\u00e9tractation.\r\n  <\/p>\r\n\r\n  <p>En validant sa commande, le client :<\/p>\r\n\r\n  <ul>\r\n    <li>demande l'ex\u00e9cution imm\u00e9diate du contrat ;<\/li>\r\n    <li>accepte l'acc\u00e8s imm\u00e9diat au contenu num\u00e9rique ;<\/li>\r\n    <li>renonce express\u00e9ment \u00e0 son droit de r\u00e9tractation.<\/li>\r\n  <\/ul>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Absence de remboursement<\/h2>\r\n  <p>\r\n    En raison de la nature num\u00e9rique des produits propos\u00e9s, aucun remboursement ne pourra \u00eatre accord\u00e9\r\n    apr\u00e8s t\u00e9l\u00e9chargement, acc\u00e8s ou mise \u00e0 disposition du contenu achet\u00e9.\r\n  <\/p>\r\n\r\n  <p>\r\n    Cette r\u00e8gle s'applique \u00e0 l'ensemble des cahiers, guides, documents num\u00e9riques et packs propos\u00e9s sur le site.\r\n  <\/p>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Exceptions<\/h2>\r\n  <p>Une demande pourra \u00eatre \u00e9tudi\u00e9e uniquement dans les situations suivantes :<\/p>\r\n\r\n  <ul>\r\n    <li>paiement en double constat\u00e9 ;<\/li>\r\n    <li>erreur technique imputable au site emp\u00eachant l'acc\u00e8s au contenu achet\u00e9 ;<\/li>\r\n    <li>produit non d\u00e9livr\u00e9 malgr\u00e9 validation du paiement.<\/li>\r\n  <\/ul>\r\n\r\n  <p>\r\n    Dans ces cas particuliers, le vendeur pourra proposer une nouvelle mise \u00e0 disposition du fichier,\r\n    une solution technique \u00e9quivalente ou, exceptionnellement, un remboursement lorsque aucune autre solution n'est possible.\r\n  <\/p>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Assistance technique<\/h2>\r\n  <p>\r\n    Une assistance technique est disponible en cas de probl\u00e8me de t\u00e9l\u00e9chargement ou d'acc\u00e8s \u00e0 un produit achet\u00e9.\r\n  <\/p>\r\n\r\n  <p>\r\n    Cette assistance concerne uniquement les probl\u00e8mes techniques li\u00e9s \u00e0 la r\u00e9ception ou \u00e0 l'acc\u00e8s aux fichiers.\r\n    Aucun accompagnement personnalis\u00e9, coaching ou support p\u00e9dagogique n'est inclus dans le prix des produits.\r\n  <\/p>\r\n\r\n  <h2 style=\"color:#2B4C7E;\">Contact<\/h2>\r\n  <p>\r\n    Pour toute question relative \u00e0 une commande ou \u00e0 un probl\u00e8me d'acc\u00e8s \u00e0 un produit num\u00e9rique, vous pouvez contacter :\r\n  <\/p>\r\n\r\n  <p>\r\n    <strong>Isabelle Ronchi<\/strong><br>\r\n    Email :\r\n    <a href=\"mailto:lescahiersdisabelle@orange.fr\" style=\"color:#2B4C7E;\">\r\n      lescahiersdisabelle@orange.fr\r\n    <\/a>\r\n  <\/p>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-58fdc55 e-con e-atomic-element e-flexbox-base e-default-div e-3661f9b \" data-id=\"58fdc55\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"58fdc55\">\n    \t\t<div class=\"elementor-element elementor-element-13b747e elementor-widget elementor-widget-html\" data-id=\"13b747e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ==============================\r\n     FOOTER PREMIUM \u2014 BIBLIOTH\u00c8QUE LES CAHIERS D'ISABELLE\r\n============================== -->\r\n\r\n<style>\r\n.lci-footer {\r\n  background: linear-gradient(135deg, #243B5A 0%, #2B4C7E 58%, #6E8FB8 100%);\r\n  padding: 65px 20px 0;\r\n  font-family: Arial, sans-serif;\r\n}\r\n\r\n.lci-footer-inner {\r\n  max-width: 1180px;\r\n  margin: 0 auto;\r\n}\r\n\r\n.lci-footer-grid {\r\n  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notamment des cahiers pratiques, guides, documents p\u00e9dagogiques et ressources num\u00e9riques. Aucun produit physique n&#8217;est exp\u00e9di\u00e9. Ex\u00e9cution imm\u00e9diate du contrat Lors de sa commande, le client demande express\u00e9ment l&#8217;acc\u00e8s imm\u00e9diat au contenu num\u00e9rique achet\u00e9. Le t\u00e9l\u00e9chargement ou [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/pages\/76","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":43,"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/pages\/76\/revisions"}],"predecessor-version":[{"id":8479,"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/pages\/76\/revisions\/8479"}],"wp:attachment":[{"href":"https:\/\/lescahiersdisabelle.fr\/fr_fr\/wp-json\/wp\/v2\/media?parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}